A personal update from the WebhostingNZ team Hey everyone, As we reach the 52-hour mark of this recovery, I wanted to step away from the server logs for a moment to speak to you directly. This hasn't been an easy weekend for any of us. We know that when your website or email is down, it’s not just "data"—it’s your business, your livelihood, and your connection to your customers. We understand the stress this causes, and we sincerely appreciate the patience so many of you have shown us. Real People, Working Tirelessly Behind the screens we are real people who have been working around the clock since 5:00 AM Friday morning. We’ve pushed through the fatigue because we care deeply about getting your services back. Where We Stand Now: Restorations: We have officially completed the restoration of all accounts onto our new servers in New Zealand. Ongoing Tweaks: While the accounts are "back," we know there are still some lingering issues and individual bugs we are ironing out. Email Safety: The email folder structures are now restored. However, we have intentionally suspended logins for the time being. This is a defensive move to protect you—it prevents your phones or computers from "syncing" with an empty folder and accidentally wiping the emails you currently have stored locally on your devices. Next Steps: If you are still experiencing an issue with your specific site, please reach out to us through the Support Desk. Emailing the desk directly creates a ticket that we can track and resolve systematically, or you can log in and submit/read tickets from your client area. In due course, we will provide a full, transparent breakdown of the security event and the timeline of our response. For right now, our singular focus remains on fine-tuning every service until the job is done. Thank you for sticking with your local team.