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Announcement : URGENT: Infrastructure Security Rebuild & Service Restoration Update
We are currently navigating a significant global security event involving zero-day vulnerabilities in the Linux Kernel and cPanel software. To ensure the absolute safety of your data, we made the proactive decision to take our infrastructure offline and rebuild entirely new, hardened servers from the ground up. Current Status: Restoration in Progress: We are currently restoring over 3,000 accounts. This is a rolling process; your site will come back online as soon as its data is processed. Data Gap Notice: Due to the severity of the compromise on the original servers, we are restoring from our secure off-site vaults. Please be aware that data will reflect the state of our last weekly backup (approx. 1 week old max). IMPORTANT NOTICE REGARDING EMAIL: Please be advised that while we are restoring website files and databases, email accounts will be restored as empty mailboxes. We highly recommend that if you use IMAP on your devices (Phones, Outlook, Thunderbird), you back up your local mail folders immediately before your device connects to the new server to prevent local data loss. We sincerely apologize for this loss of data; our priority was the recovery of core business systems. Billing Security: Your financial and credit card information is not stored on our servers and remains 100% secure. Support: Our support desk is now back online. We are unable to respond via Facebook/Social Media at this time; please open a ticket for critical issues only so we can focus on the technical restoration. We have chosen security over speed to ensure that when your business is back, it is safe. Thank you for your continued patience.